Effective Date: 03/09/2024

Your privacy is important to us at SS Irrigation. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website (“Site”) and related services (“Services”). By using the Site or Services, you consent to this Privacy Policy. Please read it carefully.

1. Personal Information We Collect

We collect the following categories of Personal Information to provide and improve our Services:
Contact Information: Your name, mailing address, email address, and phone number.
Financial Information: Payment details such as credit card, debit card, or bank account information.
Demographic Information: Age, gender, employment, and other personal details.
Geolocation Data: Your general location when accessing our Site.
Internet or Other Electronic Activity: Browsing history, interaction with our Site, and usage data.
Commercial Information: Products or services purchased, viewed, or considered on our Site.
Audio and Visual Information: Photos, videos, or other content you submit to our Site.
Inferences: Profile creation based on preferences, characteristics, or behaviour to improve our Services.
You are not required to provide Personal Information, but without it, we may be unable to offer you certain products or Services.

2. How We Use Personal Information

We use your Personal Information for the following purposes:
Transactional Purposes: Processing orders, subscriptions, or registrations, including payment processing and shipment tracking.
Customer Support: Communicating with you regarding your orders or responding to service requests.
Marketing and Promotions: Informing you about new products, services, and offers, and providing targeted advertising.
Site and Service Improvement: Enhancing our Site functionality and user experience through analysis of preferences and trends.
Security and Fraud Prevention: Protecting the Site, Services, and users from fraud, theft, or misconduct.
Legal Obligations: Complying with legal obligations or cooperating with law enforcement as necessary.

3. How We Collect Personal Information

We collect Personal Information through:
Direct Collection: Information you provide directly through forms, purchases, and interactions with our Site.
Third-Party Sources: Information provided by third-party services, including social media platforms, advertising networks, and publicly available sources.
Automated Technologies: Data collected through cookies, web beacons, or similar tracking technologies to understand how you interact with our Site.

4. Sharing Personal Information

We may share your Personal Information with:
Service Providers: Trusted partners who assist us in delivering services, such as payment processing, data storage, and marketing. These Service Providers are bound by confidentiality obligations and may only use your information to provide services on our behalf.
Affiliates: Businesses that are part of our corporate group.
Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Compliance with Laws: Law enforcement or government authorities if we are required by law to do so, or if we believe it is necessary to protect our rights, safety, or the safety of others.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, track usage patterns, and provide you with relevant ads. You can control or disable cookies through your browser settings, but this may affect the functionality of certain features on our Site.
We may also use Google Analytics to understand how visitors engage with our Site. You can opt-out of Google Analytics tracking by visiting Google Analytics Opt-out.

6. Online Advertising and Tracking

We allow certain third-party services to collect data about your browsing activity to serve you personalised ads. These services may use cookies or other tracking technologies. You can learn more about opting out of interest-based advertising by visiting Network Advertising Initiative or About Ads.

7. Managing Your Information Preferences

You can opt out of receiving marketing emails by following the unsubscribe instructions in the emails you receive from us. Please note that we may still send you essential service-related communications, such as order confirmations and billing notices.

8. Security of Your Information

We use administrative, technical, and physical security measures to protect your Personal Information. However, no system is completely secure. While we strive to protect your information, we cannot guarantee its absolute security, and any transmission of information is at your own risk.

9. Links to Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your Personal Information may be transferred to, stored, or processed in countries outside of Australia, including the United States. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make significant changes, we will notify you by posting the revised Privacy Policy on our Site with a new effective date. Your continued use of the Site or Services following any changes constitutes your acceptance of the updated Privacy Policy.

12. Accessing and Correcting Your Information

You have the right to request access to the Personal Information we hold about you. If you believe any of the information we have is incorrect, please contact us to request a correction. You may contact us at:
Phone: (07) 5596 2495
Email: info@ssirrigation.com.au
Location: 1/4 Resources Court, Molendinar, QLD, 4214
We will respond to your request in a reasonable timeframe, typically within 30 days.

13. Complaints and Contact Information

If you have any concerns about how we manage your personal information or wish to make a complaint, please contact us using the details above. We will work to address your concerns promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

14. Print and Retain

Please print or save a copy of this Privacy Policy for your records. Check the Site regularly for updates to this policy.